a) In order to secure your safari, you should complete and sign our Booking Form and return it to us together with a 35% deposit.
b) We will then send you a written confirmation of the booking so as to establish a binding contract between us which will be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
c) The balance of payment on the safari must be paid not later than sixty days prior to departure and if not received on time we reserve the right to treat the booking as cancelled by you and to levy cancellation charges.
2. Alterations by you
If, after we have confirmed a booking, you request a change in the dates or content of your itinerary we will do our best to meet your revised requirements but any such request received within 180 days before departure may be treated as a cancellation and re-booking and thus subject to cancellation charges.
3. Cancellation by you
a) Cancellation by you must be in writing to us and will be effective upon receipt.
b) lf notification of cancellation is received by 180 days or more before departure we will refund in full all monies paid (except gorilla permits which are non-refundable).
c) If notification of cancellation is received within 180 days before departure then cancellation charges will apply as follows;
Days prior to Departure Percentage of Safari Price
60 – 180 35% 30 – 59 50% Less than 30 days 100%
d) We cannot give any allowance or refund for meals, accommodation, transport etc, not taken when these are included in the safari price nor once the safari has started can we give any refunds for cancelling part of the safari.
e) lf your reason for cancelling is because of events beyond your control, (e.g. illness, death of a close relative etc.) you may transfer your booking to another party provided that you give us reasonable notice to make such arrangements and that you and the transferee agree to be jointly and severally liable for any outstanding payment under the contract.
4. Alterations or Cancellation by Us
Once your booking has been confirmed we will make every effort to provide you with the booked safari arrangements but reserve the right to alter or cancel the whole or part of the safari if we cannot avoid doing so. lf any such alterations are significant then you will have the right to cancel the safari when we will refund in full all monies paid as we will do in the event of cancellation by us. In either event we will do our best to provide you with comparable alternative arrangements which may be at a different price but if they are not acceptable to you then, if appropriate, we will pay you compensation up to a maximum of 2% of the safari price.
5. Prices and Increases
a) Unless, otherwise agreed the safari price includes the cost of the land transportation, accommodation, all meals as specified, professional guides and gameviewing.
b) Not included in the safari price are international flights, visa fees, airport taxes, excess baggage charges, tipping for services, drinks in some camps and lodges, meals outside the camps and lodges, specific meals in certain hotels and items of a personal nature.
c) The safari price is based on costs known at the date of booking and on relevant rates as at that date and is subject to variation only to reflect subsequent increases in transportation costs (including fuel and air fares), dues, taxes, (including VAT) and fees chargeable for services or adverse exchange rate variations. Even so we will absorb any such price increases up to an equivalent of 5% of the safari price and if the necessary increase is in excess of 5% we will notify you accordingly when you will have the right to cancel within 14 days of such notification with full refund of all monies paid or we will have the right to charge you such excess over 5%. Notwithstanding the provisions of this clause the safari price will not be increased within 60 days of departure.
6. Our Responsibilities
a) We accept liability to you in accordance with Regulation 15 of the Package Holidays and Package Tours Regulations 1992 for the proper performance of our obligations under the contract irrespective of whether such obligations are to be performed by us or by other suppliers of services.
b) Our statutory liability in this regard is subject to exceptions set out in the Regulations. In summary they apply where failure to perform the contract or its improper performance is due neither to our fault nor that of anyone supplying services to us but is due or attributable to you, unforeseeable or unavoidable failures attributable to unconnected third parties, Force Majeure or events which neither we nor our suppliers could, even with all due care, foresee. Even so if you suffer difficulties in any of these circumstances we will do our best to give you prompt assistance within reasonable limits.
c) Notwithstanding paragraphs (a) and (b) above our liability and/or the amount of compensation payable by us is limited in accordance with the relevant international conventions including the Warsaw, Geneva, Berne, Athens and Paris conventions. In addition our maximum liability to pay you compensation for damage (other than personal injury) is limited to a full refund of the safari price.
d) lf you are unhappy with any of your safari while you are away you must address your complaint at the earliest opportunity to the supplier of the services and to us and if the problem is not resolved by the end of your safari then you must supply us with full written details within 30 days thereof. Failure by you to complain at such earliest opportunities may prejudice your legal rights.
7. Your Responsibilities
a) It is your responsibility that passports, visas, inoculation certificates and other necessary travel documents are in order, to check-in for flights by the correct time and to be in the right place at the right time for ground travel arrangements. We do not accept liability if you fail to do so and no credit or refunds will be given for lost or mislaid air tickets or other travel documents.
b) It is a condition of your contract with us that you act with reasonable prudence and circumspection whilst on holiday and that you comply with all health and safety requirements of guides, camps etc.
c) As between you and suppliers of accommodation, transport and other services which form part of your safari their conditions of business will apply which may mean that you will be required by such suppliers to sign liability waivers or other such documentation for some potentially more hazardous activities such as balloon, canoe, riding and walking safaris and white water rafting.
You are strongly recommended to take out personal liability, personal accident, medical expense and cancellation insurance prior to 180 days before departure, and are advised to travel with a copy of your travel insurance policy.
9. Financial Protection
We are members of ABTOT (membership number 5324). The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Bushbuck Safaris Limited, and in the event of their insolvency, protection is provided for the following:
non-flight packages commencing in and returning to the UK;
non-flight packages commencing and returning to a country other than the UK; and
flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK.
1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Bushbuck Safaris Limited.