Knowledge. Experience. Trust.

Terms & Conditions

1. Booking, Confirmation and Payment

a) To book your safari, you need to complete and sign our booking form and return it to us.    

b) The signatory on the booking form must be from a party member and he or she will be deemed to be agree to the booking conditions on behalf of all party members.

c) The guest information form needs to be completed on booking. The form has been designed for  you to provide as much information as you can about interests, preferences, emergency contacts etc. Fully completing every part of the form will enable us to let our colleagues in Africa know something about you. This will ensure the safari is conducted with your own requirements in mind.

d) A 35% deposit secures the safari for you. If you book within 60 days before your departure date, then payment of the full holiday price is required when you book.

e) It is sometimes necessary to make different arrangements about deposits and balance payments. If this is so we will say so in writing and agree these with you before accepting your booking.

f)  Upon receipt of your deposit or full payment, we will send you written confirmation of the booking so as to establish a binding contract between us which will be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

g)  The balance of payment on the safari must be paid not later than sixty days prior to departure and if not received on time we reserve the right to treat the booking as cancelled by you and to levy cancellation charges.

2. Insurance

As a condition of booking your travel arrangements with us, you are required to purchase comprehensive travel insurance. This policy must cover as a minimum pre and post departure cancellation and delay, including for force majeure reasons (as defined in the Force Majeure clause below) where possible and must cover for the entire duration of your trip including 24 hour emergency medical cover with a repatriation service. If you intend to undertake activities or excursions during your holiday and these are not covered by your standard policy, please ensure that you purchase additional cover for these. It is a condition of booking that when riding horses you wear a hard riding helmet at all times.

Please disclose any relevant information including pre-existing injury or condition to the insurer at the time of purchase of your policy. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

3. Accuracy

We make every effort to ensure that the information contained on our website and set out in our itineraries is as accurate as possible, and whilst correct at the time of publication, it may be subject to alteration. If we receive prior notification of alterations to any accommodation, services or facilities we will inform you as soon as reasonably possible. It should be noted that destination information is for guidance purposes only and that the photographs displayed on our website or in our itineraries are used to give an impression of the accommodation and services offered.

4. Alterations by you

If, after we have confirmed a booking, you request a change in the dates or content of your itinerary we will do our best to meet your revised requirements but any such request received within 180 days before departure may be treated as a cancellation and re-booking and thus subject to cancellation charges.

5. Cancellation by you

a) Cancellation by you must be in writing to us and will be effective upon receipt

b) lf notification of cancellation is received by 180 days or more before departure we will refund in full all monies paid. The exception are gorilla permits which are non-refundable, and also specific camps/lodges that require non-refundable deposits of which you will be made aware prior to booking.

c) If notification of cancellation is received within 180 days before departure then cancellation charges will apply as follows:

Days prior to departure Percentage of safari price
(gorilla permits are non-refundable)
60-180

35%

Less than 60 days

100%

d) We cannot give any allowance or refund for meals, accommodation, transport etc, not taken when these are included in the safari price nor once the safari has started can we give any refunds for cancelling part of the safari.

e) If your reason for cancelling is because of events beyond your control, (e.g. illness, death of a close relative etc.) you may transfer your booking to another party provided that you give us reasonable notice to make such arrangements and that you and the transferee agree to be jointly and severally liable for any outstanding payment under the contract. The transferee must be a suitable person to participate in the booked arrangements and must satisfy all the conditions applicable to the arrangements.

6. Alterations & cancellations by us

Once your booking has been confirmed we will make every effort to provide you with the booked safari arrangements but reserve the right to alter or cancel the whole or part of the safari if we cannot avoid doing so. lf any such alterations are significant then you will have the right to cancel the safari when we will refund in full all monies paid as we will do in the event of cancellation by us. In either event we will do our best to provide you with comparable alternative arrangements which may be at a different price but if they are not acceptable to you then, if appropriate, we will pay you compensation up to a maximum of 2% of the safari price.

7. Prices & increases

a) Unless, otherwise agreed the safari price includes the cost of the land transportation, accommodation, all meals as specified, professional guides and gameviewing.

b) Inclusions and exclusions vary with each safari but generally not included in the safari price are international flights, visa fees, airport taxes, excess baggage charges, tipping for services, drinks in some camps and lodges, meals outside the camps and lodges, specific meals in certain hotels and items of a personal nature.

c) The safari price is based on costs known at the date of booking and on relevant rates as at that date and is subject to variation only to reflect subsequent increases in transportation costs (including fuel and air fares), dues, taxes, (including VAT) and fees chargeable for services or adverse exchange rate variations. Even so we will absorb any such price increases up to an equivalent of 5% of the safari price and if the necessary increase is in excess of 5% we will notify you accordingly when you will have the right to cancel within 14 days of such notification with full refund of all monies paid or we will have the right to charge you such excess over 5%. Notwithstanding the provisions of this clause the safari price will not be increased within 60 days of departure.

8. Our responsibilities

a) We accept liability to you in accordance with Regulation 15 of the Package Holidays and Package Tours Regulations 1992 for the proper performance of our obligations under the contract irrespective of whether such obligations are to be performed by us or by other suppliers of services.

b) Our statutory liability in this regard is subject to exceptions set out in the Regulations. In summary they apply where failure to perform the contract or its improper performance is due neither to our fault nor that of anyone supplying services to us but is due or attributable to you, unforeseeable or unavoidable failures attributable to unconnected third parties, Force Majeure or events which neither we nor our suppliers could, even with all due care, foresee. Even so if you suffer difficulties in any of these circumstances we will do our best to give you prompt assistance within reasonable limits.

c) Notwithstanding paragraphs (a) and (b) above our liability and/or the amount of compensation payable by us is limited in accordance with the relevant international conventions including the Warsaw, Geneva, Berne, Athens and Paris conventions. In addition our maximum liability to pay you compensation for damage (other than personal injury) is limited to a full refund of the safari price.

d) lf you are unhappy with any of your safari while you are away you must address your complaint at the earliest opportunity to the supplier of the services and to us and if the problem is not resolved by the end of your safari then you must supply us with full written details within 30 days thereof. Failure by you to complain at such earliest opportunities may prejudice your legal rights.

Your responsibilities

a) It is your responsibility that passports, visa, immigration and health matters, inoculations and certificates and other necessary travel documents are in order, to check-in for flights by the correct time and to be in the right place at the right time for ground travel arrangements. Most countries now require passports to be valid for at least 6 months after your return date.

b) We do not accept responsibility if you cannot travel or incur other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

c) It is your responsibility to check in for flights at the correct time and to be in the right place at the right time for ground travel arrangements etc. We do not accept liability if you fail to do so. No refunds will be given for lost or mislaid tickets or other travel documents.

d) It is a condition of your contract with us that you act with reasonable prudence and circumspection whilst on holiday   and that you comply with all health and safety requirements of guides, camps etc.

e) As between you and suppliers of accommodation, transport and other services which form part of your safari their conditions of business will apply which may mean that you will be required by such suppliers to sign liability waivers or other such documentation for some potentially more hazardous activities such as balloon, canoe, riding and walking safaris and white water rafting.

f) Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk

10. Force Majeure

We will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. You must ensure that you have comprehensive travel insurance in place to provide you with cover in relation to such events.

11. Acceptance of risk

There may be an element of personal risk attached to the holiday and the activities that you have booked. In accepting these conditions, you consent to these risks. If you suffer from any pre-existing injuries that may affect your ability to undertake an activity, please consult your doctor and notify your insurers before you travel.

12.  Data protection

In order for us to process your booking, we ask for personal information including but not limited to your names, dates of birth, passport details, address and contact information, dietary requirements, health issues or special needs, personal travel insurance information etc. The person signing the booking form is responsible for ensuring that all members of the party are aware of our conditions and this privacy policy.

We will use the information given to effect all reservations, and we may disclose the information to our service providers to ensure that your holiday can proceed as smoothly as possibly. Some of the information, such as medical conditions, may be classified as ‘sensitive personal data’ under the Data Protection Act 1998. Having this information will help us cater for your needs, and if disclosed is done so on condition that we have your positive consent. If you do not agree to our disclosing this information, we cannot take your booking.

We will retain your contact details in our files so that we may send you information about our services in the future. If you do not wish to receive such information in the future, please let us know. We will not however, pass any information onto any person not responsible for part of your travel arrangements.

14.  Financial protection

We are members of ABTOT (membership number 5324).

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 2018 for Bushbuck Safaris Limited, and in the unlikely event of our insolvency, protection is provided for the following:

  1. non-flight packages and
  2. flight inclusive packages that commence outside of the EU, which are sold to customers outside of the EU

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.  Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Bushbuck Safaris Limited.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on +44 1702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here:

https://www.legislation.gov.uk/uksi/2018/634/contents/made

15. Jurisdiction & applicable law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

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